The Harsh Reality Of Working In Customer Service

The ProPublica story on customer service workers was spot on. Must read. People are endlessly complicated. In theory, when customers are happy with customer service, it leads to more spending. But the reality is how do you deal with abusive callers and demanding employers? It's a real Catch-22.

Useful link:

https://www.propublica.org/article/not-allowed-to-hang-up-the-harsh-reality-of-working-in-customer-service

Ignore Your Customers And They Will Go Away

Get to know Micah Solomon.

Useful link: https://micahsolomon.com

Random Thoughts

The waitress who knows your coffee order; the dry cleaner who saves your favorite sweater; the bakery you visit every weekend whose manager gives your daughter an extra cookie---those aren't merely transactions. They're relationships. Your community.