Facebook Marketplace

The ProPublica report on Facebook Marketplace should be a wake-up call for Facebook users. Scam listings, fake accounts, and violent crime is becoming the new normal. Must read.

Useful link:

https://www.propublica.org/article/facebook-grew-marketplace-to-1-billion-users-now-scammers-are-using-it-to-target-people-around-the-world

The Harsh Reality Of Working In Customer Service

The ProPublica story on customer service workers was spot on. Must read. People are endlessly complicated. In theory, when customers are happy with customer service, it leads to more spending. But the reality is how do you deal with abusive callers and demanding employers? It's a real Catch-22.

Useful link:

https://www.propublica.org/article/not-allowed-to-hang-up-the-harsh-reality-of-working-in-customer-service

Where Will Everyone Go?

A truly frightening scenario. I can imagine what India will look like in the coming years.

Useful links:
https://features.propublica.org/climate-migration/model-how-climate-refugees-move-across-continents
https://pulitzercenter.org