The Harsh Reality Of Working In Customer Service

The ProPublica story on customer service workers was spot on. Must read. People are endlessly complicated. In theory, when customers are happy with customer service, it leads to more spending. But the reality is how do you deal with abusive callers and demanding employers? It's a real Catch-22.

Useful link:

https://www.propublica.org/article/not-allowed-to-hang-up-the-harsh-reality-of-working-in-customer-service