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Saturday, July 02, 2011

Apple's Steps Of Service

The Apple Nuggets. I liked it. 

- Approach customers with a personalized warm welcome.
- Probe politely to understands all customer's needs.
- Present a solution for the customer to take home today.
- Listen for and resolve any issues or concerns.
- End with a fond farewell and an invitation to return.

Useful link:
http://www.apple.com

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