Gary Hamel Viewpoint

I thought Vineet Nayer was spot on. Employees First, Customers Second. The world has become too complex for the CEO to connect the dots.

We must destroy the concept of the CEO. The notion of the ‘visionary,’ the ‘captain of the ship’ is bankrupt. We are telling the employee, ‘You are more important than your manager.’ Value gets created between the employee and the customer, and management’s job is to enable innovation at that interface. To do this, we must kill command-and-control.
- Vineet Nayer

Useful links:
www.garyhamel.com
http://blogs.wsj.com/management
www.vineetnayar.com