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Friday, June 26, 2009

Firsthand Experience

Firsthand Experience and The Subsequent Role of Reflected Knowledge in Cultivating Trust in Global Collaboration by Mark Mortensen (MIT Sloan School of Management) + Tsedal Beyene (Harvard Business School) explains the benefits of face-to-face meetings vs video conferences + e-mails. I couldn't agree more. When you travel to meet distant colleagues and customers, you gain valuable insights not only into those cultures you're visiting, but also into your own business + such knowledge is relevant to relationship building. Hats off to Mark + Tsedal! http://www.hbs.edu/news/pdf/TsedalBeyeneonFirstHandExperience.pdf

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