Promoting And Merchandising Colored Stones

(via Journal of Gemmology, Vol.XVII, No.3, July 1980) Jacques Sabbagh writes:

The point of sale merchandising
It is all very good to possess an inventory that rapidly scores genuine increases in prices, that gains in value in absolute terms. However, this asset would turn into a liability if such an inventory consists of hard to sell items—of articles that go up in replacement price without the need for replacement—of commodities that confine themselves to registering profits on paper. The life blood of any business is turnover.

An effective catalyst for turnover is point of sale merchandising, which actually boils down to proper display techniques, capable of triggering public interest in colored gemstones with resulting sales. Effective display of the goods is cardinally important for the jewelry shop and the jewelry department in a department store, as well as in the layout at jewelry exhibitions. Space rental costs being what they are in the large city centers of the world, it is vital that every square or cubic foot should be adroitly and efficiently used in order to generate sales and profits that should stretch well beyond the breakeven point.

Lighting
The first point in this context I am going to consider with you is the overriding question of lighting. Diamonds, as you know, are shown to their best when bathed in fluorescent or mercury vapor light containing a bluish hue, which would offset any off-coloration present in them. Their cold eternal fire reacts better to a moonlight type of illumination. Conversely, colored gemstones are displayed to good advantage under ordinary tungsten spotlights which possess a subtle yellowish hue. Similar to oil paintings, their colors are shown to full glory and striking vividness under a warm solar type lighting. In an art gallery you will never find the strip lamps fitted above the paintings fluorescent, they are invariably ordinary tungsten lights.

In recent years the research work undertaken by optics physicist, Prof O Erametsa of Helsinki, Finland has resulted in the remarkable invention of the Neochrome electric bulb. The principle of this bulb is that its glass consists of an association of synthetic crystal and of rare mineral salts. This gives it the property of substantially filtering out the yellow component of the spectrum, thus imparting sharper definition to the exposed items and accentuating color hues and tonality, without denaturing them.

Needles to add that the intensity of the lighting should be adequate. This is especially important in case of street windows facing the sun during part of the day, in order to offset the mirror effect of your window glass whenever the sun is shining their way.

Mixing of colors
The second point in the proper display techniques is to keep from displaying your jewelry in trays of the same sets of rings, as usually done with diamond—e.g a tray containing emerald rings, a tray with aquamarine rings, another of ruby rings, and so on. You have an important asset: color! Mix them up, try to find the best combination, the optimum arrangement. Endeavor to compose a chromatic ballad, to produce a symphony of colors. A good practical tip that may help to achieve splendid results is to place complementary color adjoining each other. Examples of complementary color pairs are:

Red and greenish blue—orange and cyan blue

Yellow and indigo blue—violet and greenish yellow

Purple and green

Complementary colors possess what the psychologists call the property of simultaneous contrast, the reciprocally increase their vividness; they enhance each other. Incidentally, this phenomenon is taken advantage of in the street traffic lights.

Not only those already mentioned, but every color and shade of color has its complimentary, which lies diametrically opposite it on the color wheel. At any rate, in your efforts to find the best color layout, take as often as possible the advice of the ladies in your sales force. I find, as a rule, that members of the gentle sex are blessed with a higher color sensitivity than myself.

The hidden message of mineral display
The next recommendation I would like to make in merchandising your colored gemstones is the wide use of rough crystals as a background for both your windows and in-store displays. Mineral crystals are very decorative; they are an integral part of the display theme; frequently, they can serve as props or in the place of pads for the exhibited jewels; they offer a subject of conversation; furthermore, they are marketable items.

Another suggestion I would like to offer is to spread in the midst of your rings and brooches and necklaces, some loose gems in a way that is in keeping with the general color harmony. The importance for your image of the presence of both rough crystals and loose stones in your display is not to be slighted. It carries two implied messages: the rough stones hint to a direct link between your concern and the source—the mines, and the loose gems suggest that you are a wholesale gem importer, with contacts with gem cutting centers, who is in a position to offer the best values. In this way two new dimensions are added to the image of your establishment.

Skilful price tagging
It is sometimes customary for jewelers to place price tags on certain items on display. There is no harm in this, provided you apply the art of the inviting price tag technique. Every one of you knows perfectly well his best selling price bracket. Put price tags on some of the pieces that fall within this bracket and, if you wish, on some of the items that are below it; but never on any article that lies in a price category above it. This may drive away the shy potential buyer, and you need the traffic. If you are going to price tag some of the loose gems on display, when the stone happens to be a fraction of a carat—say a ¾ carat diamond or a 60 point emerald—it is advisable to mark the tag with the total price of it, which will evidently be inferior to its price per carat. If, on the other hand, the gem is larger than a carat, it is preferable to put down its price per carat, which will obviously be less than the total price for the stone.

Contagious use of jewels
Another helpful procedure in merchandising colored stones is what I am very fond of calling the animated display. Wear colored gems yourself; have your wife wear them. Make the members of your sales force wear them. Using colored jewels impart to them added life, increased brilliance, intensified fire, because with every movement of the body, they catch the light rays at a different angle, and an alternative corner, another facet springs out from the dark and shines forth in full glory. Confer on them the prestige of being used and of being useful and the compliment will be twice returned—firstly in the form of the privilege of wearing them, and secondly through a vague, inarticulate, yet strongly motivating impression at the border plane between the subconscious and the conscious mind of the potential customer. Translated into the parlance of awareness, this insidious motivation would be the equivalent to an argument along these lines: ‘If you the professional find them worthy of being used by you, they deserve to be worn by myself.’

Promoting And Merchandising Colored Stones (continued)