Thursday, April 24, 2008

Random Thoughts

Creating a meaningful experience requires thoughtful attention to your customers at every point of contact—what I call the 360-degree experience. There are four components to consider when designing the 360-degree experience: Know where you are in the innovation cycle + Know your DNA + Make emotional connections + Design for the complete experience.

- Sohrab Vossoughi, Founder/President, ZIBA Design
www.ziba.com

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